Privacy Policy

This Privacy Policy explains how Fresh Printz Automations Ltd, trading as FPComms ("we", "us", "our"), collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all personal data we process, whether you are a customer, prospective customer, website visitor, or third party whose data is processed through our AI voice agent services.

We collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, business name, job title
• Account Information: Login credentials, account preferences, billing details
• Communication Data: Messages, enquiries, and correspondence you send to us
• Payment Information: Payment card details (processed securely via our payment processor)

2.2 Data Generated Through Our Services

• Call Recordings: Audio recordings of calls handled by AI voice agents (where enabled)
• Call Transcripts: Text transcriptions of voice conversations
• Call Metadata: Call duration, timestamps, phone numbers, call outcomes
• Lead Information: Data captured during calls (names, contact details, enquiry details)

2.3 Automatically Collected Data

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referral source
• Cookie Data: See our Cookie Policy section below for details

We only process personal data where we have a lawful basis to do so under UK GDPR Article 6:

We use your personal data for the following purposes:

• To provide and maintain our AI voice agent services
• To process and fulfil your orders and subscriptions
• To communicate with you about your account and our services
• To provide customer support and respond to enquiries
• To send you marketing communications (where you have consented)
• To improve and optimise our services and website
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and regulatory requirements
• To protect our rights and the rights of our customers

We do not sell your personal data. We may share your data with the following categories of recipients:

5.1 Service Providers (Sub-Processors)

• Telephony Infrastructure: For call routing and voice services
• AI/ML Providers: For speech-to-text and text-to-speech processing
• Cloud Hosting: For secure data storage and computing
• Payment Processors: For secure payment handling
• Analytics Providers: For website and service analytics

All sub-processors are bound by data processing agreements and are required to implement appropriate technical and organisational measures to protect your data.

5.2 Other Disclosures

• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of others

We primarily process and store data within the United Kingdom. However, some of our sub-processors may process data in other countries. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• UK adequacy decisions (for countries deemed to have adequate protection)
• UK International Data Transfer Agreements (UK IDTA)
• Standard Contractual Clauses (SCCs) approved by the ICO
• Binding Corporate Rules where applicable

You may request a copy of the safeguards in place by contacting us at the details provided above.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our retention periods are:

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at cornelius@freshprintzautomations.co.uk. We will respond to your request within one month. There is no fee for exercising these rights, although we may charge a reasonable fee for manifestly unfounded or excessive requests.

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Secure access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and security
• Incident response and breach notification procedures
• Regular backups with secure offsite storage
• Physical security measures at data centre facilities

Our website uses cookies and similar technologies. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

For our AI voice agent services specifically:

• All AI agents clearly identify themselves as artificial intelligence
• Call recordings are stored securely and access is limited to authorised personnel
• Transcriptions may be used for quality assurance and service improvement
• Our clients (who deploy the AI agents) are data controllers for their customer data
• We act as a data processor on behalf of our clients
• Data Processing Agreements are available upon request

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. We encourage you to review this Privacy Policy periodically.

If you have concerns about how we handle your personal data, please contact us first and we will endeavour to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):